We have a client portal where payment is processed. Our team will create an account on your behalf after you have spoken to a POOMAMA representative. We will then send your login info to your email. The process to sign up is simple and takes under two minutes. Inside your portal account, you will have access to copies of all paid invoices, and records of past/scheduled services, and you can link your credit/debit card to the secure platform. After you link your card, we will generate and pay invoices on your behalf and send you receipts.
With respect to scheduling, we are unable to provide a timeframe for your scoop day. We Work just like the garbage men and provide a service day. This also helps keep our rates low for you! Our routes run from around 7:30 a.m. to dark. Communication is important and you will always receive notice via text when we are on the way. We provide about 60 minutes' notice so you are properly informed of our arrival. If you are at the beginning of our route, you will likely receive a 15- 30 minute on-the-way text. We don't want to bother you early in the morning before most are awake. Your scoop day will be the same day each week.
